FedEx Driver Damaged My Property! What Can You Do About It?

Updated: | Author: Brad Javernick | Affiliate links may be present.

If you have noticed damage to your property and suspect that a FedEx delivery driver is to blame, what steps should you take next?

Reporting property damage by a driver to FedEx directly can result in money as compensation and prevent the damage from occurring repeatedly. It is important to collect evidence to back up your claim such as photos, videos, and witnesses. Then call the FedEx phone number to file a property damage claim.

Why Report Property Damage to FedEx?

After your property is damaged, many people want to report the damage to the company responsible. However, the complicated and often long process can seem like a real hassle. Because of this, some people may choose to not reach out to the company.

When some part of your property has been damaged, this can end up costing you a lot of money and time to fix. Potential damage that could be caused includes a torn up yard or garden, hit mailbox or garage door, and a damaged driveway.

To fix these damages to your property, you will most likely end up spending a lot of your time and money. This is why it is important to try to get compensation from the company. This will offset the costs for you.

Reporting the damage could also help to prevent the same thing happening again. For example, even if you fix your mailbox, the driver may have the same accident over and over. This is not uncommon.

However, if you report the incident to FedEx, the driver will also be notified of the complaint. This should help to make the driver more careful to avoid future damage to your property.

What to Do When You Notice Property Damage

As soon as you notice that a FedEx truck has damaged your property, there are a few steps you should take. These will help the damage claim process go more smoothly

If you are at home and see the damage occur in real-time, try to get a picture of the truck or write down any descriptors such as the license plate number. This will be helpful in the claim process.

Next it is important to take detailed pictures of the damage itself. If you have photos from before the damage occurred, this can also be shown for comparison.

Look for anyone nearby, such as neighbors, who may have witnessed the incident. If you can find a witness to the incident, try to get their contact information. A statement from them may be very helpful to you during the claim process.

If you have CCTV or other recording devices outside of your home, this video will also be very important for the claim process. Video of the incident can speed the whole process up quite a bit.

If you hope to receive a payout for the damage, it is also a good idea to get a quote. Call an insurance agency to come by to assess the damage and provide you with a quote.

After you have submitted the claim it may take some time before you hear back. If it is taking too long, calling the hotline again to inquire about your claim can help speed it up.

How to File a Property Damage Claim

After you have assessed the damage and collected the evidence to back up your report, you will need to file a property damage claim with FedEx.

To initiate your claim, call the FedEx property damage claim phone number. You should call their hotline at ​​1.800.Go.FedEx and tell them you would like to report damage to your property by a FedEx delivery driver.

They will then direct you to the appropriate department. You will be asked to provide your personal information and also the tracking number for your package. This is not absolutely necessary, but can definitely help.

After this, the online claim process should be initiated. You will receive a claim form to fill out online. This is where you will want to include any pictures, videos, or other evidence to back up your claim.

Also, be sure to include a quote for the damage amount. Without this, it is much less likely that you will receive a payment.

Final Thoughts

When a FedEx driver damages your property it is important to file a claim. This can get you money as compensation as well as prevent future property damage.

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About Brad Javernick

Brad is a licensed home inspector and the editor of Home Oomph. He's a massive DIYer, and loves to take on new home renovation projects!

6 thoughts on “FedEx Driver Damaged My Property! What Can You Do About It?”

  1. One of your drivers came tonight home and decided to knock my aunt and off I filed a complaint with FedEx but they’re stating that I needed to file with FedEx Express

  2. FedEx driver hit our mailbox 2 weeks ago, my husband called and reported it. They did not give him a claims number, said they would send an email, we have heard nothing. I have tried calling FedEx 3 times today, they claim they cannot find out anything without the tracking number of the delivery. My husband was not told that we needed it and we no longer have it. Our mailbox is damaged and needs to be fixed. HELP!!!

  3. A FedEx delivery driver jumped on the hood on my vehicle when she willingly walked into my yard where my dog was located. I filed the claim the day of, was led to believe I was in good hands. I called consistently to see what was going on with that claim, but they “had no record of the claim” after I was waiting for four months to hear any information. I filed another claim all over again with another company they had handle these incidents for them with a whole new claim number. I had pictures of the damage from the day of, the driver admitted to jumping on my vehicle, and I had a witness. They never called me and emailed me, using a crappy excuse that “I should have know which email was from them”. The one email I received was questioning what kind of dog I owned. Then, I tried calling for months AGAIN while I waited for an email or response. They apparently enjoying sending emails from addresses that are not similar to one another, because it was a wild goose chase to find the first one. I was DENIED coverage for the damage, even though they knew the employee did jump on my vehicle, because they said I was supposed to have a dog on a leash in my own yard. I hope these people get what’s coming up them because I still have to fix my hood and my windshield after someone working for FedEx jumping on my vehicle with no repercussions.

  4. Fedex driver parked on my lawn and gauged it badly, He got out, said he was sorry and drove off. I called Fed ex and after countless hangups and botched transfers the agent told me that without the truck number there was nothing they could do. I told her that my little street had deliveries yesterday and they must know who the driver was. She claimed that they had no way of knowing.

  5. I’ve been trying for about 10 days to get a callback or a response from FedEx. I’ve been given bad information, hung up on after being on hold for 11+ minutes, talked to about 4 or 5 different people – only 1 of which was in any way polite. The driver attempted to hit and run after damaging property I am responsible for. Our security staff had to stop him from leaving after destroying our stone wall. This is unacceptable and I’m very close to turning this over to the police or our attorney staff.


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